FAQs

Frequently Asked Questions (FAQs)

1. What is the processing time for orders?

   • Orders are processed within 1-2 business days. You will receive a confirmation email once your order has shipped.

2. How can I track my order?

   • Once your order has shipped, you will receive a tracking number via email. You can track your order on our website.

3. Do you offer international shipping?

   • No, We only Offer Shipping within United States Of America.

4. What are the available shipping methods?

   • We offer Standard Shipping (delivery within 2-3 business days) and Express Shipping (delivery within 1-2 business days).

5. How much does shipping cost?

   • Shipping costs are calculated at checkout based on your location and the shipping method chosen.

6. What is your return policy?

   • Items must be returned within 30 days of receipt, unused, in the original packaging, and with a receipt or proof of purchase.

7. How do I initiate a return or exchange?

   • Visit our Return & Exchange Portal to initiate your return or exchange. Follow the instructions provided to complete your request.

8. How long does it take to receive a refund?

   • Once we receive and inspect your return, we will process your refund within 30 days. The refund will be applied to your original method of payment.

9. Can I exchange an item?

   • Yes, you can exchange an item for a different size, color, or product using our Return & Exchange Portal.

10. What should I do if I receive a damaged or defective item?

    • If you receive a damaged or defective item, please contact our customer service team immediately for assistance.

11. Can I cancel or modify my order?

    • Orders can be canceled or modified within 24 hours of placing them. Please contact our customer service team as soon as possible to make any changes.

12. Are your products cruelty-free?

    • Yes, all of our products are cruelty-free and not tested on animals.

13. Do you offer samples?

    • We occasionally offer samples with purchases. Check our website or subscribe to our newsletter for updates on promotions.

14. What payment methods do you accept?

    • We accept all major credit cards, PayPal, and other payment methods as listed at checkout.

15. Can I use multiple discount codes on a single order?

    • Only one discount code can be applied per order. Discount codes cannot be combined.

16. How can I contact customer service?

    • You can reach our customer service team at info@maknzperfumes.com or through the contact form on our website.

17. Do you have a physical store?

    • Currently, we are an online-only store. Stay tuned for any updates regarding physical locations.

18. What if my package is lost or stolen?

    • If your package is lost or stolen, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue.

19. How can I stay updated on new products and promotions?

    • Subscribe to our newsletter and follow us on social media to stay updated on new products, promotions, and exclusive offers.